Ulitza Panflute Manufacturing
Ulrich Herkenhoff

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Terms and Conditions

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Terms and Conditions:

Terms of Service

To ensure a smooth business, it is important that you know and accept the following terms and conditions. With your order you confirm your agreement. Deviating agreements must be made already with your order!

1. Order

You can order panflutes from my standard program either in writing (by e-mail or post) or orally (by an agreed visit or by telephone).

The following information must be included in your order:

- the exact name of the desired flute
- special requests such as reversed construction or special tuning
- the jointly agreed price
- your name
- your complete address
- your phone number
- your email address

2. Manufacturing

The ordered flutes will be produced conscientiously as soon as possible. The manufacture times are quite different and can be discussed at the current order time.

3. Delivery

You will be informed by me about the completion, and have the opportunity to pick up your flute (by appointment) in my workshop. Otherwise the dispatch takes place over the DHL. The shipping costs as well as the possibly resulting customs duties are taken over by the customer, deviating regulations require the agreement with the order.

4. Payment

4.1. When shipping to already known customers:

The invoice is enclosed with the shipment. You pay immediately, at the latest within two weeks after receipt of the panflute by bank transfer. 

4.2. When shipping to new customers:

Payment is by cash in advance. That means:

- The invoice will be sent to you after completion of the panflute.
- You pay by bank transfer or by arrangement via PayPal.
- The panflute will be shipped immediately after receiving the payment.

4.3. When shipping to a non-EU country

In this case, the amount of VAT can be deducted (current 19%,) from the normal selling price of the flute, since it is an export. For this the customer has to pay the accruing duty in his home country. The exact invoice amount and the shipping costs are negotiated when ordering.

Deviating payment agreements necessarily require an exact agreement already at the time of order.

5. Retention of title

All goods delivered by me remain my property until full receipt of your payment.

6. Right of return

Panflutes and other goods made by Ulitza-Panfloetenbau can be returned to me within two weeks of receipt in perfect condition and conscientiously packaged. Shipping costs and shipping risks are taken over by you. After this period, there is a purchase obligation.

7. Warranty

Detailed care instructions are included with each flute. You get a two year warranty from the date of sale of your flute. Damage caused by material or processing errors will be corrected free of charge within this warranty period. The warranty obligation expires as soon as work is carried out by you or a third party on the flute, which goes beyond the described care measures or damages caused by violence and other improper treatment.